StyleAware Terms and Conditions
1.1.1 We consider these terms and the booking form/and or online purchasing facility to set out the whole agreement between you and us for the provision of the courses (both workshops and online), assessments and personal shopping appointments. These terms only apply to our contracts with consumers.
1.1.2 Please check that the details in these terms and on the booking form/and or online purchasing facility is complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we only accept responsibility for statements and representations made in writing by our authorised employees and agents.
1.1.3 Please ensure that you read and understand these terms before you sign and submit the booking form/and or online purchasing facility, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 1.4.
1.2 If any of these terms are inconsistent with any term of the booking form/online purchasing facility, the booking form/online purchasing facility shall prevail.
1.3 The booking form/online purchasing facility is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
1.4 These terms shall become binding on you and us when we issue you with written acceptance of a booking form/online purchase.
2. Fees
2.1 Your place cannot be guaranteed until full payment is received for wardrobe weeds, personal shopping trips, assessments, all online courses, fashion buying courses and fashion PR courses.
2.2 Your place cannot be guaranteed until a deposit is received for Personal Shopping Training and Image Consultant Training. The remaining fee will be due in cheque or cash form on the first day of the course, unless full remaining payment is made prior to this.
2.3 Fees are non refundable under any circumstances.
3. Online Courses
3.1 StyleAware Online courses are non refundable. Once purchased a refund will not be given unless the course is unavailable.
3.2 By purchasing a StyleAware online course it is on the understanding that all courses are the intellectual property of StyleAware, for the sole use of the purchaser, and may not be copied, photocopied, reproduced or distributed by any third party, without the prior written consent of StyleAware.
4. Deposits
4.1 Deposits are non refundable and required in advance to book on Personal Shopping Training courses, Fashion Styling courses, and image consulting courses.
4.2 If StyleAware cancels the course, assessment or appointment for any reason, the deposit shall be refunded if an alternative date is not found.
4.3 No refunds will be given for courses, assessments or appointments not attended or missed for any reason by those who have booked/
5. Methods of payment
5.1 Fees can be paid by credit or debit card by post, PayPal or online, as set out on the booking form/online purchasing facility. Payment by cheque is also accepted except in the two weeks prior to the course’s start date. Please make all cheques payable to STYLEAWARE.
5.2 If your company or organisation is paying for the course fees and would prefer to be invoiced, please write to us on your company’s headed paper and send a company purchase order with your booking form. Payment is required within 30 days of the date of the invoice or as specified. Your place on the course is not confirmed until full payment has been received
6. Cancellations by you
6.1. Where you are an individual not a company and you book your course otherwise than in person, you have the right to cancel your booking within 7 days starting on the day after the contract between us comes into force in accordance with condition 1.4 ("Contract Date") unless the Contract Date is less than 28 days prior to the commencement of your course in which case you may cancel at any time up to the commencement of your course. Where you cancel your booking in accordance with this condition 6.1 you will be entitled to a full refund of any payments you have made in respect of the course. This does not apply to online courses.
6. 2. In addition to the statutory cancellation rights set out in condition 6.1, the following apply:
6.2.1 Where you cancel your place on a course more than 7 days after the Contract Date but up to one month before the course start date, you will be entitled to a refund of the course fees, less an administrative charge of £30 to cover our costs.
6.2.2 Where you cancel your place on a course more than 7 days after the Contract Date but within one month of the course start date you will not be entitled to any refund unless a replacement student can be found for your place. If a replacement student is found you will be entitled to a refund of the course fees, less an administrative charge of £30.
6.3. If you have booked a course within one month of its start date conditions 6.2.1 and 6.2.2 will apply.
6.4 Cancellation requests must be made in writing.
6.5 Please note that refunds can take up to 3 weeks to process.
7. Cancellations by us
7.1 Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received.
7.2 We reserve the right to:-
7.2.1 Amend or cancel courses.
7.2.2 Change course location.
7.2.3 Substitute lecturers, tutors and shoppers.
7.3 If we cancel a course we shall endeavour to give you at least one week’s notice and you will have the option of transferring to another course or of having a full refund of the fees which we will return to you within three weeks.
7.4 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or time-tabling constraints as set out above and beyond the cost of the course fee.
8. Class postponement by us
If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonable effort to reschedule the class.
10. Non-attendance
10.1 Non-attendance at classes due to illness or for personal or professional reasons does not give rise to the right to refunds, extra tuition or a transfer.
11. Events outside our control
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), acts of God, wars, riots, civil commotions, malicious damage, compliance with any law or governmental order, rules, regulations or directions, accidents, breakdowns of plant or machinery, fires, floods, storms, pandemics, epidemics or other outbreaks of disease or infection, or failure in the public supply of electricity, heating, lighting, air conditioning or telecommunications equipment.
11. Certificates
11.1 To achieve a certificate of attendance/completion of course you must attend/submit at least 80% of the course. You will be presented with a certificate at the end of the course via post. The name given on the booking form will be the one that appears on the certificate. It is not feasible to examine and grade your work; therefore the certificate of attendance/completion is not a qualification. If for any reason you do not receive a certificate for reasons that we are responsible for then a replacement will be sent in the post free of charge once your attendance has been verified by the course register or tutor. Replacement certificates can be produced up to one year after completion of your course but will incur a fee of £30.
12. Materials and equipment
12.1 The course fee includes the cost of basic materials which will be provided.
12.2 Please see the course description on our website for details of the additional materials which you will need.
12.3 Failure to bring the required materials will delay your progress on the courses.
12.4 Unless otherwise agreed in advance, the course facilities are only available for use during the course hours and not at other times.
13. English
All classes are taught in English. Applicants whose first language is not English should note that they are required to be proficient in written and spoken English and be able to participate in group discussions and presentations in English.
14. Student conduct
Students are expected to conduct themselves in a professional manner and to recognise that other students also require support and assistance. If a student becomes persistently disruptive we reserve the right to, at our discretion, require the student to leave the course and we may exclude the student from our premises.
15. Bank holidays
Normally there are no Monday classes on bank holiday weekends and published course dates reflect this.
16. Recording
Due to copyright, and to respect other participants, the use of audio and/or visual recording is not permitted during any course.
17. Health & Safety
Students are asked to wear appropriate clothing and footwear to practical classes. This will be discussed with you on the first day of your course or else will be referred to in the materials list. Students who fail to comply with health and safety rules will be unable to participate in practical classes.
18. Course location
You will be advised of your course location in your booking confirmation email. Please be advised that course locations may occasionally change due to operational reasons.
19. Data protection
19.1 We will only use the personal information you provide to us to provide the courses, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information. We will not pass your data to third parties.
20. General
20.1 If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
20.2 If we fail, at any time while these terms are in force, to insist that you perform any of your obligations under these terms, or if we do not exercise any of our rights or remedies under these terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
20.3 A person who is not party to these terms and conditions shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
20.4 These terms and conditions shall be governed by English law and you and we both agree to the non-exclusive jurisdiction of the English courts.